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If you’re new to working from home and don’t have much experience, SYKES may have the perfect job for you.
SYKES is always seeking customer service representatives and support agents to work from home. This is a great way to gain experience in the customer service industry and improve your work-from-home skills.
The best part is that this company doesn’t require any previous work-from-home experience, and many positions don’t even require previous customer service experience.
What is SYKES?
SYKES is a global customer service and business process outsourcing (BPO) company. It was founded in 1977 as a small family-owned business by John H. Sykes in Charlotte, North Carolina.
Today, SYKES is a publicly-traded company with over 30,000 employees worldwide and is headquartered in Tampa, Florida.
SYKES provides customer service, technical support, and sales and marketing services to large corporations. Clients of this company include some of the world’s leading brands in the telecommunications, banking, financial services, healthcare, retail, and technology industries.
As an employer, the company has more than 46,000 employees in 23 countries across North America, Europe, Asia Pacific, and Latin America. In addition to hiring people to work in one of its 66 brick-and-mortar call centers, the company also employs people living in the United States and Canada to work from home.
On June 18, 2021, SYKES was acquired by Sitel Group.
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Overview of SYKES Jobs
This is just a basic overview of the remote positions offered by SYKES. The actual requirements will vary according to the specific job and the client.
As a customer service associate with SYKES, your job is to answer incoming calls or chats from customers. You will help customers resolve their service or product problems. You will shine in this position if you have a passion for helping people.
Education and Qualifications Needed
To be considered for a position with SYKES, you’ll need the following:
- High school diploma or a GED.
- Must be at least 18 years old or older.
- Have outstanding verbal and written communication skills.
- Must have basic computer skills.
- Outgoing and professional demeanor.
- Ability to simultaneously navigate multiple computer screens.
- Prior customer service experience is preferred but not required.
You will be talking to customers over the phone, so you need a quiet place to work, free from distractions and noises.
You will also need the following:
- Personal computer or laptop with a dual-core processor or higher.
- The computer must have at least 2GHz of processing.
- The operating system must be Windows 7, 8, or 8.1.
- Must have a stand-alone monitor.
- Must have high-speed, hard-wired internet service.
- Internet speed must be 3 Mbps download and 1 Mbps upload.
- Must have a corded USB headset.
- Must have landline telephone service and a corded landline telephone.
The company offers both part-time and full-time opportunities along with day and evening shifts.
All training is completed remotely and is paid for by the company.
SYKES does not hire people in these states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC.
Pay and Benefits
Some of the job postings include the pay. However, some don’t. According to Glassdoor’s website, the pay for most positions is $11 to $14 per hour.
SYKES offers benefits to eligible employees. A few of the benefits offered include medical, dental, and vision insurance, paid time off, and a 401K plan.
Interested in Working for SYKES?
If you are interested in working for this company, you can go here to view open positions, read more, and apply.
View Other Companies
If you are interested in reading about more companies that hire people to work from home, you can go here. All of the companies listed hire remote employees.