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If you’re looking for a work-from-home job that allows you to combine your passion for fashion with the convenience of remote work, Shopbop could be the perfect opportunity for you.
Shopbop, a popular online fashion retailer, offers work-from-home customer support jobs for individuals who are passionate about fashion and providing exceptional customer service. As a remote customer support representative at Shopbop, you’ll be responsible for assisting customers with their inquiries.
Shopbop can be an excellent opportunity for those looking to work from home.
What is Shopbop?
Shopbop is an online retailer that offers a wide range of fashion apparel, shoes, bags, and accessories for women and men. The company was founded in 2000 and is headquartered in Madison, Wisconsin, USA.
Amazon acquired Shopbop in 2006, and since then, Shopbop has operated as a subsidiary of Amazon. Despite being part of Amazon, Shopbop maintains its own unique brand identity and continues to offer a distinctive selection of fashion merchandise to its customers.
Shopbop offers a selection of high-end designer brands, as well as contemporary and emerging labels. Some popular brands on the website include Alexander Wang, Marc Jacobs, Rebecca Minkoff, and Tory Burch.
As of 2019, Shopbop had around 700 employees, many of whom work from home.
In this Shopbop review, I’ll discuss the Customer Support Specialist position.
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Overview of the Customer Support Specialist Role
Some of the duties of this position include:
- Represent the Shopbop brand.
- Ensure customer satisfaction and provide all customers with outstanding customer service.
- Effectively and efficiently handle all customer inquiries in a professional manner.
- Assist customers with domestic and international shipping inquiries by working with shipping contractors.
- Ensure all data captured from customers is accurate.
- Display comprehensive knowledge of the company’s products and services.
- Make use of various company software to ensure all customer inquiries get resolved.
Education and Qualifications Needed
To be considered for the Customer Support Specialist position, you must have the following:
- A high school diploma or a GED.
- Proficiency with Microsoft Office, web browsers, and other desktop applications.
- Ability to quickly learn new desktop applications and websites.
- Be comfortable working with computers and smartphones.
- Ability to work under pressure while maintaining productivity and service metrics.
- Ability to calculate refunds, discounts, and percentages.
You’ll need to have a quiet home office or workspace away from other people and noise.
You’ll also need to have high-speed, hard-wired internet service. Wi-Fi or satellite internet is not permitted.
The company will provide a computer for work.
This position is full-time. The company’s call center operates 365 days a year from 7:00 AM to 9:00 PM Central Standard Time. You must be able to work a set schedule anytime within these hours, including weekends and holidays.
Overtime may be required during peak times, such as holidays.
All training is completed remotely and paid for by the company.
No state restrictions are listed in the job posting, and it appears the company hires anywhere within the United States. However, restrictions may apply.
Pay and Benefits
The starting pay for this position is $19 per hour.
No information regarding employee benefits is mentioned in the job posting. However, that doesn’t mean benefits aren’t offered.
Interested in Working for Shopbop?
If you’re interested in this company, you can go here to read more about this role and apply.
View Other Companies
If you are interested in reading about more companies that hire people to work from home, you can go here. All of the companies listed hire remote employees.