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Do you want to work from home? Are you looking for a legitimate call center that can help you do just that? Look no further. Live Reps is a reliable call center with years of experience helping people work from home.
The company offers a remote call center service that allows you to work from home while providing top-notch customer service. Live Reps is a call center that provides work-from-home opportunities for people all over the United States.
What is Live Reps Call Center?
Live Reps Call Center is a full-service call center that provides customer service, sales, and technical support to business clients. The company is headquartered in Cincinnati, Ohio, and has been in business since 2006.
Live Reps offers a wide range of services, including inbound and outbound call center services, live chat support, email support, and social media management. The company also offers a variety of features to its clients, such as call recording and real-time reporting. In addition, Live Reps provides its clients with a team of skilled and experienced customer service representatives who are available 24/7/365.
Some of the industries this company works with include beauty, credit unions, finance, insurance, healthcare, legal, real estate, and retail, just to name a few.
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Overview of Live Reps Jobs
This is just a basic overview of the positions offered by Live Reps. The actual requirements can differ according to the specific job and client.
Depending on the position, you’ll be answering incoming telephone calls, emails, or live chats. Or, you could be responsible for making outbound calls to customers. You will also perform the following:
- Solve customer problems.
- Handle all inbound and outbound calls, texts, or emails.
- Properly communicate with customers.
- Provide exceptional customer service through active listening.
- Aim to resolve issues on the first contact with customers.
- Be proactive, understanding, empathetic, and patient.
Education and Qualifications Needed
To be considered for a position, you must meet the following:
- Have a high school diploma or a GED.
- Must be at least 18 years of age.
- Have the ability to work independently.
- Have outstanding customer service skills.
- Ability to learn and retain the knowledge of products and services.
- Ability to build client relationships.
- Have a positive attitude.
- Have a passion for helping others.
Since you’ll be speaking with customers, you will need a quiet home office or workspace free from noise and distractions. You will also need:
- A desktop or laptop computer.
- High-speed DSL or Cable internet that is hard-wired to your computer.
- Your computer must be running Windows 10 or higher.
- Your computer must have 8 GB of RAM Memory or more.
- A corded USB headset with a mute button.
Technical requirements may vary according to the client.
The company operates and services clients 24 hours, seven days a week. They typically offer a variety of shifts.
These positions are 1099 independent contractor jobs. It’s unclear if the company pays for training. However, all training is completed remotely.
There is no information available on the company’s website that shows which states they hire in. If you’re interested in a position, my advice is to apply, and if they don’t hire in your state, they will probably let you know.
Pay and Benefits
The pay for most positions appears to range anywhere from $11 to $14.50 per hour. However, the pay may vary according to the client.
As mentioned above, these are independent contractor roles, which means there are typically no benefits offered.
Interested in Working for Live Reps?
If you are interested in working for this company, you can go here to view open positions, read more, and apply.
View Other Companies
If you are interested in reading about more companies that hire people to work from home, you can go here. All of the companies listed hire remote employees.