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Do you have previous contact center experience and are looking for a work-from-home opportunity? If so, Global Payments can help make it happen.
Global Payments is a leading payment processing company that is always looking for talented and ambitious individuals to join its team. Their work-from-home opportunities allow employees to work from the comfort of their own homes, and their global presence provides endless opportunities for growth and advancement. And one of the positions they regularly hire for is Call Center Representative.
So, if you are interested in learning more about this work-from-home position, keep reading.
What is Global Payments?
Global Payments is a financial technology company that provides payment processing and point-of-sale (POS) solutions. The company is headquartered in Atlanta, Georgia, and has been in business for over 50 years. The company is a Fortune 500 company and operates in over 100 countries throughout the Americas, Europe, and the Asia Pacific.
Global Payments offers a range of services, including credit and debit card processing, ACH payments, and gift card programs. The company serves businesses of all sizes, from small businesses to large enterprises.
Global Payments is a trusted partner for businesses looking for comprehensive payment processing solutions. In addition to its payment processing solutions, Global Payments also offers data security and fraud prevention services. The company is a PCI-compliant provider, meaning it meets the highest standards for data security.
As an employer, Global Payments employs nearly 24,000 people worldwide. They hire people to work from home in a wide variety of roles, but this post will concentrate on the Call Center Representative position.
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Overview of the Call Center Representative
The Call Center Representative responds to customer queries by phone to resolve issues in accordance with the organization’s service standards. Receives and/or places outbound phone calls. Responds to customer phone inquiries, orders, service needs, and complaints where appropriate or route to technical/service departments.
A few of the duties include:
- Resolve basic card activation requests.
- Resolve basic inquiries regarding payments.
- Update name and address requests for cardholders.
- Use scripted or standardized responses to inquiries.
- Enter data into databases and systems.
- Escalate customer grievances to the appropriate department for further resolution.
Education and Qualifications Needed
To be considered for this position, you must meet the following:
- Have a high school diploma or a GED.
- Have at least nine months of previous contact center experience.
- Ability to learn and apply company policies and procedures to routine tasks.
- Ability to follow detailed instructions.
- Ability to work under close supervision.
You must have a quiet home office or work area free from distractions. You will also need to have DSL or cable internet service with speeds of at least 20MBPS download and 10MB upload. Wireless internet is not permitted.
The company will provide a computer for work purposes.
The company operates 24/7, so you must be able to work various shifts, including weekends and evenings.
All training is completed remotely and paid for by the company.
Global Payments currently hires remotely in the following states:
Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming.
Pay and Benefits
The pay for this position starts at $15 per hour.
The company offers benefits to eligible employees starting on day one. Some of the benefits offered include medical, dental, and vision insurance, life insurance, paid time off, a 401K, and more.
Interested in Working for Global Payments?
If you are interested in working for Global Payments, you can go here to view their open positions and apply. Be sure to type “remote” (without the parenthesis) in the keyword area to view all work-from-home roles.
View Other Companies
If you are interested in reading about more companies that hire people to work from home, you can go here. All of the companies listed hire remote employees.