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Working for Conduent could be a great opportunity for you if you’ve been searching for a work-at-home job but have little to no previous experience.
Many of the jobs this company offers don’t require any prior remote working experience. And many don’t require any previous call center or customer service experience either.
While having prior customer service experience is helpful, as long as you love talking to people, have empathy for others, and have a passion for solving problems, Conduent probably has a position for you.
According to the company, Conduent is a place where you can make an impact. Employees are committed to working hard, innovating, and thinking creatively. This commitment drives them to solve problems and ultimately create the future we all want to see.
Is Conduent Legit?
Yes, this company is 100% legitimate. However, since scammers like to use the names of real companies to make themselves seem more legitimate, it is recommended that you only apply for jobs on the company’s website.
What is Conduent?
Conduent is a digital business services provider. The company was created in 2016 by Xerox, when it separated its business services division into Conduent. Based in Florham Park, New Jersey, Conduent offers a range of services to businesses and governments. They serve a majority of Fortune 100 companies and over 500 government entities.
Conduent is a leading business process outsourcing (BPO) provider globally. The company is a pioneer of BPO, and it remains a leader in this field. It has deep expertise in business process outsourcing, and it works with clients in various industries. A few of the industries served by Conduent include Automotive, Banking, Communication, Government, Healthcare, Insurance, Retail, and Travel.
The company has more than 63,000 workers in 22 countries worldwide as an employer. And, they typically have a wide variety of remote positions listed on their website. Some of these jobs include Project Delivery Manager, Recruiter, Public Health Consultant, and IT Project Analyst. However, three of its most popular jobs are Customer Service Representative, Customer Experience Associate, and Call Center Representative.
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Overview of Conduent Jobs
This is just a basic overview of these positions. The actual requirements will vary according to the specific job and the client.
A few of the general responsibilities of these jobs include:
- Answering customer calls and evaluating the nature of the calls.
- Immediately providing service to customers or transferring them to the appropriate party for assistance.
- Using standard guidelines and scripts when speaking to customers.
- Identifying customer needs and providing specialized information.
- Gathering information and updating case notes in the database.
- Educating customers on company policies.
- Escalating customer issues to supervisors.
Education and Qualifications Needed
These are just the basic qualifications needed. The exact requirements will depend on the position and the client you are hired for.
- Must be at least 18 years of age.
- Have a high school diploma or a GED.
- Have outstanding problem-solving skills.
- Possess basic computer, keyboarding, and software skills.
- Have the ability to work independently.
- Possess excellent written and verbal communication skills.
- Have outstanding listening skills.
- Have the ability to pass drug testing and a background check.
Along with a quiet place to work, you will also need to have high-speed internet service. Most of Conduent’s clients will provide a computer unless otherwise stated in the job posting.
The company is available to service customers 24 hours a day, seven days a week, 365 days per year. Depending on the exact position, you should have the flexibility to work any shift, including weekends.
Training can range from two weeks or longer, depending on the position, and is typically performed Monday through Friday during regular business hours.
Training is conducted virtually and is paid for by the company. However, a few positions may require you to live within 50 to 100 miles of a call center and may require on-site training. These positions are rare, and it will be stated in the posting if it’s necessary.
What Does Conduent Pay?
The pay for these positions is not listed in the job postings, but the average pay is $13 to $20 per hour, according to Glassdoor’s website. And you are paid bi-weekly.
These positions are W2 employee jobs, and the company offers benefits. Some of the employee benefits provided include medical, dental, vision, paid time off, and a 401K plan.
Interested in Working for Conduent?
If you are interested in working for Conduent, you can go here to search for open jobs, read more, and apply.
According to current and former employees, it can take anywhere from two to four weeks for the hiring process, so be patient.
View Other Companies
If you are interested in reading about more companies that hire people to work from home, you can go here. All of the companies listed hire remote employees.