Work at Home Jobs with KellyConnect

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Work at Home With KellyConnect

You’ve probably heard of Kelly Services. They’re a large, well-known staffing agency that is headquartered in Michigan. They also have a division that offers outsourced call center services for their clients, called KellyConnect.

KellyConnect has a brick-and-mortar call center, but they also hire call center reps to work from home.

Three of the work-at-home jobs they hire for are Account Billing and Technical Support Rep, Chat Technical Support Representative, and Technical Support Representative. 

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Overview of Account Billing and Technical Support Rep

Responsibilities

Some of the duties and responsibilities of the Account Billing and Technical Support Representative include assisting customers with troubleshooting and resolving issues with their iOS and MacOS devices, answering questions that customers have regarding their bills, and explaining how to use features on their devices.

Education and Qualifications Needed

You must have at least a high school diploma or a GED and be 18 years of age or older. You must have at least 6 months of call center experience. They prefer that you be familiar with Apple products, however, this is not a requirement.

Technical and Home Office Requirements

You must have a private, quiet workspace and high-speed internet service. The company will provide the equipment for you.

Overview of Chat Technical Support Representative and Technical Support Representative

Responsibilities

Some of the duties and responsibilities for these positions include assisting customers with troubleshooting and resolving issues, helping customers with downloading applications, setting up their email, configuring and setting up hardware and software, and diagnosing internet connectivity issues.

The only difference between these two positions is Chat Technical Support Representatives assist customers only through live chat. Technical Support Representatives assist customers over the phone.

Education and Qualifications Needed

For these positions, you must be at least 18 years of age or older and have a high school diploma or a GED. You must also have at least 6 months of customer service experience. Familiarity with Apple devices is preferred, but not required.

Technical and Home Office Requirements

You must have a quiet, distraction-free work area and high-speed internet service. The company will send equipment to you.

Training

The training for all these positions is 100% remote.

Pay and Benefits

The starting pay for these positions is $13.50 per hour with an increase of $1.00 after 90 days.

The company offers benefits to eligible employees.

Working Schedules

All of these positions are full-time and since KellyConnect offers support to customers 24/7, they have a variety of shifts including overnight.

Equipment Provided

The equipment provided for a chat position is a computer, second monitor, training headphones, keyboard, and mouse.
For telephone positions, they provide a computer, headset, training headphones, keyboard, and mouse.

Interested in Working for KellyConnect?

If any of these positions interest you, go here to see if they are currently hiring, read more, and apply.

This company hires quite frequently, so if they aren’t hiring right now, check back in a week or so to see if they have new openings.

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