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Do you like helping people? Are you looking for a good job that allows you to work from home? Do you want to make a lot of money? Are you looking for a long-term position with an established company? If the answer to all of these questions is yes, then Centratel might be the company for you.
Centratel is currently hiring people to answer calls and take messages from home. The company is looking for experienced, customer-centric people to join its team of Telephone Service Representatives to process incoming telephone calls. These aren’t sales calls, so you won’t have to sell anything.
This company has been in business for 37 years. They currently have more than 1400 clients nationwide, including some of the most well-known banks, hospitals, and high-tech companies, and they’re looking for people like you to provide their customers with superior service.
Is Centratel Real and What is It?
Yes, Centratel is an honest, legitimate company. Centratel provides telephone answering services to businesses. The company is headquartered in Bend, Oregon, has been in business since 1984 and prides itself on offering the highest quality telephone answering service throughout the United States.
Unlike most telephone answering services that serve a wide range of businesses, Centratel only provides service to a few specific industries. Doing so ensures they are experts in these industries.
Centratel has over 1400 clients in industries such as Home Health, Hospice, HVAC, Medical, Funeral Homes, Disaster Restoration, Utilities, Property Management, Trade Services, and Veterinary Services.
What Does a Telephone Answering Service Do?
A telephone answering service is a company that answers calls for another business as if they were based in that business’ own office. If the business isn’t available, the call is transferred to an employee, or a message is recorded. Hiring a telephone answering service is a cost-effective way for small and medium businesses to provide excellent customer service that can’t otherwise afford a receptionist.
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Overview of the Telephone Service Representative
The following is a basic overview of this position.
As a Telephone Service Representative, you will help businesses by answering and processing telephone calls from all over the United States. As a TSR, you will use a special phone system designed for answering services. You must be able to take messages accurately, professionally, and efficiently and then deliver that information to the clients per their individual message-relay protocols.
Education and Qualifications Needed
To be considered for the TSR position, you must have the following:
- Previous call center or answering service experience.
- Must be able to type at least 40 words per minute.
- Ability to navigate the internet.
- Basic understanding of messaging tools.
- Outstanding written and oral communication skills.
- Exceptional listening skills.
- Possess a professional demeanor while being personable and empathetic with callers.
- Ability to understand customers’ situations.
- Strong attention to detail.
- Ability to troubleshoot basic connectivity issues with the technical support team.
- Ability to attend monthly virtual meetings.
- Ability to pass a drug screening.
Because some calls will require HIPAA compliance, you must have a private, secure workspace, free from distraction. You will also need the following:
- Reliable high-speed broadband or cable internet service. No satellite or WiFi.
- A newer up-to-date personal computer (no MACs) running Windows 10 or higher with at least 20GB of available space.
- Must have either dual monitors or one ultra-wide monitor.
- Mouse, keyboard, and a webcam with a microphone.
- Must have either a landline telephone or VoIP service.
- Cell phone with unlimited minutes to use as an emergency backup source.
This position is full-time, 40 hours per week.
The company operates 24/7/365, and call volume is heavy on weekends. So you will be required to work both Saturdays and Sundays, along with three consecutive days during the week.
The company offers set schedules based on seniority and a bidding process. When you first join the company, you will likely have to work a schedule that is not your first choice. However, your preferred schedule will become available with time because shifts are awarded in order of seniority. Newly available shifts will be posted, and shift bidding will occur twice per year.
All training is completed remotely and is paid for by the company. Training is conducted through self-guided classroom programs.
You will also receive regular one-on-one coaching with supervisors and quality specialists, so you must be receptive to feedback.
At this time, Centratel only hires people living in Florida, Idaho, Kentucky, Tennessee, and Texas.
Pay and Benefits
Telephone Service Representatives begin at $20 per hour, quickly increasing to $22 to $28 per hour. Most TSRs earn at the $25 to $28 per hour level. It takes about 30 to 60 days to fully meet the highest performance standards.
Centratel offers employee benefits. After 90 days of working for the company, you will be eligible to join the retirement plan and receive health insurance. If you choose not to use the company’s health insurance, you will be paid an additional $200 per month.
Interested in Working for Centratel?
If you are interested in working for Centratel, you can go here to read more and apply.
View Other Companies
If you are interested in reading about more companies that hire people to work from home, you can go here. All of the companies listed hire remote employees.