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Are you a pro when it comes to using a phone? Do you have a keen eye for detail? If yes, you might consider becoming a telephone mystery shopper.
Yes! You read that right. You can make money from the comfort of your own home by evaluating the level of customer service provided by different companies. And who doesn’t want to earn a few extra bucks by working remotely in their favorite pair of sweatpants?
Keep reading to find out more about how to become a telephone mystery shopper without ever leaving your home and where to find these gigs.
What is a Telephone Mystery Shopper?
A telephone mystery shopper is a person who poses as a regular customer and calls companies to evaluate the quality of their customer service.
Mystery shopping has been around for years, but with the rise of technology and the increasing importance of customer satisfaction, many companies are now utilizing telephone mystery shoppers to gather feedback on their services.
How Does Telephone Mystery Shopping Work?
As a telephone mystery shopper, you’ll be given specific scenarios or tasks to complete during phone calls to the companies. These can range from asking questions about products or services to making complaints and submitting feedback.
You’ll then need to report back to the mystery shopping agency or directly to the company with detailed information about your experience, including call duration, quality of service, and any issues that may have arisen.
Skills Needed to Become a Telephone Mystery Shopper
You’ll need excellent communication skills and attention to detail to succeed as a telephone mystery shopper.
You should also be able to follow instructions carefully and accurately report your results.
Experience in customer service or sales can also give you an advantage when dealing with different scenarios during your calls.
How Much Do Telephone Mystery Shoppers Make?
The pay for telephone mystery shoppers can vary depending on the company and the tasks assigned.
On average, most companies pay between $5 to $20 per call, with some offering bonuses or incentives for completing tasks successfully.
While this definitely isn’t a steady, high-paying job, it can still be a great way to earn extra income from home.
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Where to Find Telephone Mystery Shopping Gigs
1) Call Center QA
Call Center QA is a company that hires telephone mystery shoppers to evaluate customer service for different businesses.
As a mystery shopper with Call Center QA, you’ll be responsible for calling companies and assessing the quality of their customer service through specific tasks or scenarios. You can sign up on their website and start receiving assignments to make calls and provide feedback.
Calls with Call Center QA usually take about 10 minutes, and you’ll earn $5 for each completed shop.
Multi-Value is another company that hires telephone mystery shoppers to help businesses improve their customer service.
As a mystery shopper for Multi-Value, you’ll be making calls to different companies and pretending to be a regular customer while evaluating the quality of their services. You’ll then need to submit your results through an online form.
The pay for Multi-Value mystery shoppers varies based on the task and length of the call. However, they state that their average shopper earns around $5 to $10 per call.
You can sign up on their website to become a mystery shopper and start earning money from home.
InteliChek is a mystery shopping and market research company that provides businesses with insights into customer service and operational performance.
To become a telephone mystery shopper with IntelliChek, you can sign up on their platform. Once registered, you’ll receive assignments to make phone calls and provide detailed feedback.
SkilCheck is a mystery shopping company that hires telephone mystery shoppers to evaluate self-storage businesses.
Mystery shoppers with SkilCheck must be familiar with all U.S. time zones and have a working knowledge of Google Drive.
Unlike other telephone mystery shopping jobs, this company pays an hourly rate. Most shoppers average between $10 and $20 per hour, depending on the number of calls they make. These positions are temporary and usually last between one and four months.
You can sign up on their website to become a mystery shopper.
5) Secret Shopper
Secret Shopper is a well-established mystery shopping company that hires telephone mystery shoppers to evaluate businesses and their customer service.
As a mystery shopper, you will call different companies and provide detailed feedback on your experience.
To become a mystery shopper with Secret Shopper, sign up on their website and complete an application form. The pay ranges from $10 to $25 per call, depending on the task and company called.
Confero is a mystery shopping and customer experience research company. They specialize in providing businesses with insights into their customer service and operational performance by employing mystery shoppers.
The pay for Confero mystery shoppers ranges from $3 to $12 per call, depending on the complexity and length of the task.
7) Perception Strategies
Perception Strategies is a healthcare quality consulting firm offering mystery shopping services.
As a telephone mystery shopper for Perception Strategies, you will call healthcare facilities to evaluate their customer service and report your findings.
The pay for telephone mystery shoppers with Perception Strategies varies based on the task and location, but it can range from $12 to $17 per call, depending on the length and complexity of the call.
8) Shoppers’ Critique
Shoppers’ Critique is a well-known mystery shopping company that hires telephone mystery shoppers to evaluate businesses in different industries.
As a telephone mystery shopper for Shoppers’ Critique, you would be required to make calls and act as a regular customer while assessing the quality of customer service and sales provided by companies.
9) Reality Based Group
Reality Based Group is a mystery shopping company specializing in evaluating business customer service. They hire telephone mystery shoppers to make calls and report back on their experience.
The pay for Reality Based Group mystery shoppers is typically between $3 to $15 per call, and they can choose to be paid through direct deposit or PayPal.
10) Yardi Matrix
Yardi Matrix is a real estate research and data company that hires telephone mystery shoppers to evaluate the customer service of apartment complexes.
With Yardi Matrix, you’ll be making calls to different properties and posing as a potential renter while evaluating the quality of their customer service. You will then need to submit your findings through an online form.
The pay for Yardi Matrix mystery shoppers is typically around $6 to $10 per call. These positions are temporary and typically last around six weeks. The company hires mystery shoppers several times each year.
Becoming a telephone mystery shopper can be a flexible and easy way to earn money from home.